1. Acceptance of Terms
By downloading, installing, or using Bloom ("the App"), you ("User," "you") agree to be bound by these Terms of Service and End User License Agreement ("Terms") between you and Bloom ("we," "us," "our").
If you do not agree to these Terms, do not install or use the App.
Minimum Age: You must be at least 13 years old to use Bloom. If you are between 13 and 18, you represent that your parent or guardian has reviewed and agreed to these Terms on your behalf.
2. License Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
- Download and install the App on devices you own or control
- Use the App for your personal, non-commercial relationship wellness purposes
This license does not include:
- Copying, modifying, or distributing the App
- Reverse engineering or attempting to extract source code
- Using the App to build a competing product
- Removing or altering any proprietary notices
3. Your Account
3.1 Registration
You need an account to use Bloom. You agree to provide an email address you control and to keep it current.
3.2 Account Security
Bloom uses passwordless authentication: you sign in with a one-time code sent to your email address. No password is created or stored for your account. Because your email inbox is therefore the sole means of access, you are responsible for keeping it secure. Notify us at hello@bloomapp.co if you suspect unauthorised access to your Bloom account.
3.3 One Account Per Person
Accounts are for individual use. You may not share access to your account with others.
4. Acceptable Use
4.1 You May Use Bloom To
- Track your personal relationships and interactions
- Log care actions and record which in-app suggestions you acted on
- Use the "plant" metaphor to stay intentional about nurturing your connections
- Invite someone to share the care of a plant with you
4.2 You May Not Use Bloom To
- Stalk, harass, surveil, monitor, or harm any individual
- Build a record of another person for any purpose other than your own relationship reflection
- Send invitations to people who have not agreed to receive them, or send them repeatedly
- Attempt to circumvent security measures or access other users' data
- Upload or transmit malicious code, spam, or illegal content
- Use the App in any way that violates applicable laws or regulations
- Impersonate another person or entity
- Use automated scripts, bots, or scrapers against the App or our servers
4.3 Regarding Information About Others
Bloom is built so that the names and contact details of the people you track remain on your device. Nonetheless, when you record information about another person — including relationship details, birthdays, and your notes about how interactions went — you represent that you are doing so for personal relationship reflection only, and that you will not use it to harm, manipulate, surveil, or harass anyone.
If a person asks you to remove their information from Bloom, we expect you to do so. Deleting their plant erases both the server-side record and everything stored about them on your device.
4.4 Plant Invitations
When you invite someone to share a plant, you provide their email address, which is transmitted to our servers and stored only as an irreversible hash, and your own email address is disclosed to them if they open the invitation. You are responsible for having a legitimate reason to contact that person. See Section 4 of our Privacy Policy for the full description.
5. Content You Create
5.1 Your Content
Relationship data, care logs, notes, and other information you create in Bloom belong to you. We do not claim ownership of your content.
5.2 License to Us
By storing content on our servers through Bloom, you grant us a limited license to process and store that content solely to provide the App's functionality. We do not use your content for any other purpose.
5.3 On-Device Content Cannot Be Recovered by Us
Significant parts of your content — the names of the people you tend, their contact details, your private notes, drafts, and worksheet answers — are stored only on your device and are never transmitted to us. This is a deliberate privacy design, and it has a consequence you should understand:
If you lose your device, erase it, or uninstall the App and delete your account, we cannot restore that information for you. We do not hold a copy. Signing in on a new device restores your garden's structure and history, but not the names or contact details, which you will need to enter again.
5.4 Backup Responsibility
We make reasonable efforts to maintain the integrity of data held on our servers, but we are not responsible for data loss. Maintain your own records of anything important.
6. Privacy
Your use of Bloom is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key points:
- The names and contact details of the people you track are stored on your device only, and are never transmitted to our servers — with the single exception of the invitation feature described in Section 4.4
- The Bloom app contains no analytics, telemetry, advertising, or crash-reporting services
- We do not sell or share your personal data
- You can delete your account, and all data associated with it, at any time from within the App
7. Third-Party Services and Links
When you choose to contact someone, Bloom hands off to another app on your device — the phone dialler, SMS, email, WhatsApp, Instagram, Telegram, Snapchat, Signal, or TikTok. Your use of those apps is governed by their own terms and privacy policies. We are not responsible for the content, availability, or practices of any third-party service, and we have no visibility into what you send through them.
The App relies on Supabase for authentication and data storage and on Expo for delivering app updates.
8. Pricing
Bloom is currently provided free of charge. There are no in-app purchases or subscriptions.
If we introduce paid features in the future, we will update these Terms and present the applicable pricing and renewal terms before you are charged. Any such purchases would be processed by Apple or Google under their own billing terms, and managed through your App Store or Google Play account.
9. Intellectual Property
All content provided by Bloom — including the app design, illustrations, plant metaphors, care guidance text, botanical naming, and branding — is owned by Bloom and protected by copyright, trademark, and other intellectual property laws.
"Bloom" and related marks are trademarks of Bloom. You may not use them without our written permission.
10. Disclaimers
10.1 Not a Medical or Therapeutic Service
Bloom is a personal relationship wellness tool, not a mental health service, therapy platform, or medical device. Nothing in the App constitutes mental health advice, medical advice, or therapeutic treatment. The care suggestions and health scores it produces are reflective prompts, not clinical assessments. If you are experiencing mental health difficulties, please consult a qualified professional.
10.2 No Guarantee of Relationship Outcomes
Bloom provides tools and suggestions to help you reflect on your relationships. Plant health scores are a metaphor generated by a formula from what you choose to log; they are not a measurement of any real relationship. We make no guarantees about the outcome of any relationship or interaction.
10.3 "As Is" Service
The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
- The App will be uninterrupted, error-free, or secure
- Any defects will be corrected
- The App or its servers are free of viruses or harmful components
11. Limitation of Liability
To the maximum extent permitted by applicable law, Bloom and its officers, directors, employees, and agents will not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, goodwill, or other intangible losses
- Damages arising from your use of or inability to use the App
- Any conduct or content of third parties
Our total liability to you for any claims arising from these Terms or your use of the App shall not exceed the greater of: (a) the amount you paid us in the 12 months prior to the claim, or (b) $10 USD.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Bloom from any claims, damages, losses, and expenses (including reasonable attorney fees) arising from:
- Your use of the App
- Your violation of these Terms
- Your violation of any third party's rights
- Information you record about third parties in the App, and any invitations you send
13. Termination
13.1 By You
You may stop using the App and delete your account at any time from within the App (Profile → Delete Account), or by contacting us at hello@bloomapp.co. Deleting your account removes your server-side data and erases Bloom's data from that device, as described in Section 6 of the Privacy Policy.
13.2 By Us
We may suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or as required by law. We will provide notice where reasonably practical.
13.3 Effect of Termination
Upon termination, your license to use the App ends. Provisions of these Terms that by their nature should survive — including disclaimers, limitation of liability, and indemnification — will survive termination.
14. Governing Law and Disputes
These Terms are governed by the laws of [GOVERNING LAW JURISDICTION — NOT YET SUPPLIED], without regard to conflict of law principles.
For EU users: Nothing in these Terms affects your statutory rights as a consumer under EU law, including your rights under GDPR.
Informal Resolution: Before filing a formal dispute, please contact us at hello@bloomapp.co so we can try to resolve it informally. We will respond within 30 days.
15. Apple App Store Additional Terms (iOS Users)
If you downloaded Bloom from the Apple App Store, you acknowledge:
- These Terms are between you and Bloom only, not Apple Inc.
- Apple has no obligation to provide maintenance or support for the App
- In the event of any failure of the App to conform to a warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation
- Apple is not responsible for addressing any claims relating to the App
- Apple is a third-party beneficiary of these Terms and may enforce them against you
16. Google Play Additional Terms (Android Users)
If you downloaded Bloom from Google Play, you acknowledge:
- These Terms are between you and Bloom only, not Google LLC
- Google is not responsible for the App or for any claims relating to it
17. Changes to These Terms
We may update these Terms from time to time. When we do:
- We will update the "Last Updated" date
- For material changes, we will notify you in the App or by email
- Your continued use after the effective date constitutes acceptance
18. Contact Us
Questions about these Terms?
Email: hello@bloomapp.co Address: Bloom, [REGISTERED ADDRESS — REQUIRED FOR CCPA, NOT YET SUPPLIED]
By using Bloom, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.